سياسة الاستبدال و الاسترجاع

Return and Exchange Policy: 1. Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided by Zoomart within seven days from the date of receipt of the product, and he/she does not have the right to exchange the product after the seven days have passed. 2. The condition for exchanging the product is that the product is in good condition and that the consumer has not used the product or obtained its benefit, and Zoomart has the right to inspect the product before exchanging it to ensure its safety. 3. The consumer does not have the right to exchange the product in the following cases: - If the product was manufactured based on the consumer's request or according to specifications set by him/her, except for products with a defect or that violated the specifications set by the consumer. - If the product consists of video tapes, discs, CDs, or software that has been used. - If the product consists of newspapers, magazines, publications, books, or other works of authorship. - If the product is food or edible materials. - If a defect appears in the product due to poor possession by the consumer. - If the contract involves providing accommodation, transportation, or catering services. - If the contract involves purchasing software downloads online. Return Policy: 1. Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and return the product provided by Zoomart within three days from the date of receipt of the product, and he/she does not have that right after three days. 2. The condition for returning the product is that the product is in good condition and that the consumer has not used the product or obtained its benefit, and Zoomart has the right to inspect the product before returning it to ensure its safety. 3. The consumer does not have the right to return the product in the following cases: - If the product was manufactured based on the consumer's request or according to specifications set by him/her, except for products with a defect or that violated the specifications set by the consumer. - If the product consists of video tapes, discs, CDs, or software that has been used. - If the product consists of newspapers, magazines, publications, books, or other works of authorship. - If a defect appears in the product due to poor possession by the consumer. - If the contract involves providing accommodation, transportation, or catering services. - If the contract involves purchasing software downloads online. 4. If the conditions of the return policy are met, the consumer has the right to cancel the contract, return the product to Zoomart, and get a refund. 5. The refund is processed after Zoomart receives and inspects the goods, within 7-15 days.